SMS Policy
Last Updated: October 14, 2026
1. Program overview
DiveConnect may send transactional and informational text messages about your account and bookings — for example booking confirmations and changes, balance-due and dive reminders, and account notices. We do not send marketing texts under this program. Booking notices are also sent by email and, in the app, by push notification; we text only numbers that have opted in.
Texts that a dive shop sends to its own customers using DiveConnect.ai are that shop's own program, sent under the shop's name and consent records — not this one.
2. How we collect consent
- Online form: on our SMS consent page, where you enter your mobile number and tick a box next to the consent wording. We record the number, time, IP address, browser, and the exact wording.
- Consent is never pre-ticked and is not a condition of any purchase or booking.
3. Message frequency
Frequency varies with your bookings — typically up to 8 messages a month.
4. Quiet hours
We do not send texts under this program between 9 p.m. and 8 a.m. in your local time.
5. Cost
Message and data rates may apply. DiveConnect does not charge for texts.
6. Opting out
Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message, or use the opt-out button on the SMS consent page. You will receive one final message confirming the opt-out and no further texts. To opt back in, reply START or use the consent page again.
7. Help
Reply HELP for help, or email support@diveconnect.io. Carriers are not liable for delayed or undelivered messages.
8. Privacy
Your number and consent are used only to send these messages and to keep a record of your choice. Text-messaging originator opt-in data and consent are not shared with any third parties except the SMS provider that delivers our messages, and are never sold. See our Privacy Policy.
9. Contact
Dive Connect, LLC, 7901 4th St N, Ste 27295, St Petersburg, FL 33702, USA. Email: support@diveconnect.io