Skip to main content

Deleting Your Account

Last Updated: September 15, 2026

You can delete your DiveConnect account and its associated personal data at any time. This page explains how to do it in the app, how to request deletion if you cannot use the app, what is removed, and how long it takes. It applies to both diver accounts on Diveconnect.io and dive-shop accounts on Diveconnect.ai.

1. Delete in the app (fastest)

Divers, in the DiveConnect mobile app or on Diveconnect.io:

  • Open Account (the profile tab).
  • Scroll to Delete Account and confirm.

Dive shops, in the app's shop mode or on Diveconnect.ai:

  • Open Settings.
  • Choose Delete Account and confirm.

Deletion is immediate and permanent once you confirm — you are signed out and the account can no longer be used to sign in.

2. Request deletion without the app

If you have uninstalled the app or cannot sign in, email privacy@diveconnect.io from the email address on your account and ask us to delete it. We may take reasonable steps to verify that you own the account before deleting it, to protect your data from unauthorized deletion requests.

3. What is deleted

Deleting your account removes your profile and the personal data tied to it — including your name, contact details, profile information, saved preferences, dive-log entries, messages, and uploaded photos — and unlinks your device from push notifications.

4. What may be retained

We retain a limited set of records only where we are required to, or have a lawful basis to, keep them — for example transaction and payment records needed for tax, accounting, fraud prevention, and to resolve disputes or chargebacks, and information we must keep to comply with legal obligations. Retained records are limited to what is necessary for those purposes and are deleted or anonymized once the applicable retention period ends. Payment-card details are held by our payment processor (Stripe), not by DiveConnect.

5. How long it takes

In-app deletion takes effect immediately. Deletion requests sent by email are actioned within 30 days of our verifying the request. Backups are purged on our regular backup-rotation cycle.

6. Contact

Questions about account or data deletion? Email privacy@diveconnect.io. See also our Privacy Policy.