Skip to main content

Deleting Your Account

Last Updated: October 14, 2026

You can delete your DiveConnect account and its associated personal data at any time. This page explains how to do it in the app, how to request deletion if you cannot use the app, what is removed, what is kept, and how long it takes. It applies to diver and dive-shop accounts on Diveconnect.io and in the DiveConnect mobile apps. DiveConnect.ai shop workspaces are deleted from DiveConnect.ai (see its data-deletion page).

1. Delete in the app or on the website (fastest)

  • Mobile app: open the Account tab, scroll to Delete Account, and confirm.
  • Website: go to Profile → Settings, open the danger zone, choose Permanently Delete Account, and confirm.

Deletion is immediate and permanent once you confirm — you are signed out and the account can no longer be used to sign in. Before you delete, cancel any upcoming bookings you do not intend to keep, so any refund owed to you can be processed; deleting your account does not cancel or refund a booking.

2. Request deletion without the app

If you have uninstalled the app or cannot sign in, email privacy@diveconnect.io from the email address on your account and ask us to delete it. We may take reasonable steps to verify that you own the account before deleting it.

3. What is deleted

Your sign-in account, your profile and profile photos, your posts, comments, and likes, your dive log, your bookings, your conversations and messages, your notifications and blocks, events and clubs you created, and — for shops — your listings, shop profile, and customer list. Every photo and file you uploaded (profile and dive photos, sighting photos and their originals, documents) is removed from storage. Your devices are unregistered from push notifications. Any unused DiveConnect booking credit is forfeited. Reviews you wrote stay with the dive shop or property they describe, but are no longer linked to you.

4. What is kept

We keep only what we must, for as long as the law or the purpose requires:

  • Payment and refund records, which are held by our payment processor, Stripe, under its own legal obligations (we never hold your card details);
  • tax and accounting records we are required to keep;
  • records of SMS consent and opt-outs, kept as evidence of your choice;
  • security and audit logs, and records needed to resolve a dispute or chargeback;

5. How long it takes

Deletion in the app or on the website takes effect immediately; uploaded files are removed from storage straight away, and anything a temporary storage error holds back is retried automatically until it is gone. Requests by email are completed within 30 days of verifying the request. Deleted data leaves our backups as they rotate.

6. Contact

Questions about account or data deletion? Email privacy@diveconnect.io. See also our Privacy Policy and Help Center.