Last Updated: September 11, 2025
1. Introduction
Welcome to Diveconnect.io (the "Platform"). This Privacy Policy explains how Dive Connect, LLC, a limited liability company based in St. Petersburg, Florida, USA ("we," "us," or "our"), collects, uses, shares, and protects information in relation to our website and services (collectively, the "Service"). This policy applies to all visitors, users (divers booking services, herein "Users"), and dive providers ("Providers") who use our Service. By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect different types of information to provide and improve our Service to you.
A. Information You Provide to Us:
- User Account Information: When you create an account, you provide us with information such as your name, email address, phone number, and a password.
- Provider Account Information: When a Provider registers, we collect the User information above, plus business name, physical address, and financial payout information (managed via our secure payment partners).
- Provider Verification Information: To ensure the safety and quality of our marketplace, we require Providers to submit verification documents. This may include copies of government-issued ID, diving certifications, business registration documents, and proof of insurance. This highly sensitive information is collected and processed directly by our trusted third-party identity verification partner (e.g., Stripe Identity) and is not stored on our servers.
- Payment Information: When you make a booking, your payment information (like credit card details) is provided directly to our secure third-party payment processors (e.g., Stripe). We do not store your full credit card number on our servers.
- Communications: We collect information you provide when you communicate with us at admin@diveconnect.io for customer support or other purposes.
B. Information We Collect Automatically:
- Usage Data: We collect information about how you interact with our Service, such as the pages you view, the bookings you search for, and the dates and times of your access.
- Location Data: We may collect your approximate location from your IP address or mobile device settings. We use this to personalize your experience and for tax calculation purposes (e.g., sales tax, VAT/GST).
- Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies, but some parts of our Service may not function.
3. How We Use Your Information
- To Provide and Maintain our Service: To create accounts, facilitate bookings between Users and Providers, and process payments.
- To Ensure Safety and Trust: To verify the identity and qualifications of our Providers.
- To Communicate With You: To send booking confirmations, updates, support messages, and administrative information.
- For Customer Support: To respond to your requests and resolve issues.
- For Legal and Tax Compliance: To comply with our legal obligations, including calculating and reporting taxes as required by law in various jurisdictions.
- For Marketing and Improvement: To understand our user base, improve our Platform, and (with your consent) send you promotional messages.
4. How We Share Your Information
We do not sell your personal data. We may share your information with the following third parties under specific circumstances:
- With Dive Providers: When a User makes a booking, we share necessary information (like your name and booking details) with the Provider to allow them to render the service.
- With Payment Processors: We share transaction information with services like Stripe to securely process payments.
- With Identity Verification Services: We use services like Stripe Identity to securely handle and verify Provider documents.
- With Service Providers: We may share information with companies that provide services on our behalf, such as cloud hosting and analytics.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), including compliance with US federal and state laws.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. International Data Transfers
Our Service is global, and our company is based in the United States. Your personal information may be transferred to, and maintained on, computers located outside of your state, province, or country. If you are a resident of the European Economic Area (EEA), UK, or Switzerland, please note that we transfer your data to the U.S. and to Providers in various global locations. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, using legal mechanisms like Standard Contractual Clauses for transfers of data.
6. Your Data Rights
- For All Users: You can access and update your account information at any time through your profile settings.
- Users in the EEA/UK (GDPR Rights): You have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing.
- Users in California (CCPA/CPRA Rights): You have the right to know what personal information is collected, the right to delete your personal information, the right to correct inaccurate information, and the right to opt-out of the "sale" or "sharing" of your personal information. Dive Connect, LLC does not "sell" your personal information as commonly understood.
To exercise any of these rights, please contact us at admin@diveconnect.io. We will verify your identity before processing your request.
7. Data Security and Retention
We use administrative, technical, and physical security measures to help protect your personal information. However, no electronic transmission or storage is 100% secure.
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations (for example, tax and accounting records), resolve disputes, and enforce our agreements.
8. Children's Privacy
Our Service is not intended for use by anyone under the age of 18 ("Minors"), and we do not knowingly collect personally identifiable information from anyone under the age of 13. This is in compliance with the Children's Online Privacy Protection Act (COPPA).
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Dive Connect, LLC
7901 4TH ST N STE 27295
ST PETERSBURG, FL 33702 USA
Email: admin@diveconnect.io