Help Center

Use the home page search to set your location and dates. Open a listing to review details and click Book Now. You'll confirm participants and pay securely at checkout. Your booking appears in Profile → My Bookings.

Cards are processed via our providers (Stripe today; regional connectors rolling out). Prices display in the listing's currency (e.g., USD, EUR, IDR). You'll see totals clearly before you pay.

Yes — cancel from Profile → My Bookings. Cancelling 7 or more days before the dive refunds what you paid through DiveConnect; inside 7 days you can take it as 90-day booking credit. If the shop cancels (including for weather) you're refunded in full automatically. You can't cancel online on the day of your dive (in the shop's time zone) — message the shop instead. Full details: Cancellation & Refund Policy.

To change your date, message the shop from Profile → My Bookings (Contact Provider on your booking). The shop will tell you which dates they can offer. If none of their dates work, you can cancel under the policy above.

Open Profile → My Bookings to view booking details. Card receipts are also emailed to you after payment.

Go to Profile → Settings → Account Type, choose Upgrade, then select Professional or Freelance. You can add storefront rules/listings and set settlement details from your profile.

In Profile → Settings, use Downgrade. Pick Archive to hide provider data or Remove to delete provider artifacts. Your diver profile remains.

In Profile → Settings → Danger Zone click Permanently Delete Account. This removes your profile, owned companies, messages, bookings, and your sign-in account, and can’t be undone. In the app: Account → Delete Account. Details and how to request deletion by email: Deleting Your Account.

Shops with a Stripe account that can take card payments are paid directly: the diver pays your full price on your own Stripe account (you are the merchant of record) and DiveConnect receives only its booking fee. Without one, the diver pays DiveConnect only its booking fee and pays your price to you directly using the payment details you add in Profile → Storefront → Settlement settings. See the Provider & Operator Agreement for the fee schedule.

Use Storefront Rules to define courses/fun dives, pricing, images, and schedules. Generate listings, then customers can book directly from your profile.

Use the Messages page or the floating chat widget to ask questions about services, meeting points, and gear.

Review our Safety & Community guidelines and contact us immediately if you experience an issue.