Find quick answers, policies, and ways to contact us.
Refund windows, reschedules, no‑show policy
How we handle your data
Your rights and responsibilities
Opt‑in, STOP/HELP, frequency & privacy
Opt in to SMS updates for your bookings and account
Diving standards and reporting
Use the home page search to set your location and dates. Open a listing to review details and click Book Now. You'll confirm participants and pay securely at checkout. Your booking appears in Profile → My Bookings.
Cards are processed via our providers (Stripe today; regional connectors rolling out). Prices display in the listing's currency (e.g., USD, EUR, IDR). You'll see totals clearly before you pay.
Yes—policies vary by provider. See our Booking & Cancellation Policy for refund windows and reschedules.
Open Profile → My Bookings to view booking details. Card receipts are also emailed to you after payment.
Go to Profile → Settings → Account Type, choose Upgrade, then select Professional or Freelance. You can add storefront rules/listings and set settlement details from your profile.
In Profile → Settings, use Downgrade. Pick Archive to hide provider data or Remove to delete provider artifacts. Your diver profile remains.
In Profile → Settings → Danger Zone click Permanently Delete Account. This removes your profile, owned companies, messages, bookings, and your auth account. This action can’t be undone.
Connect your payout method in Profile → Storefront → Settlement settings. Today we support Stripe Connect; we are rolling out regional connectors with a Wise bridge model where needed.
Use Storefront Rules to define courses/fun dives, pricing, images, and schedules. Generate listings, then customers can book directly from your profile.
Use the Messages page or the floating chat widget to ask questions about services, meeting points, and gear.
Review our Safety & Community guidelines and contact us immediately if you experience an issue.
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Support Team