Cancellation & Refund Policy
Last Updated: July 9, 2026
What this policy covers. When you book a dive through Diveconnect.io, you pay a deposit now to secure your place. Your balance — the operator's own price for the dive — is paid directly to the dive operator (the "Provider"), using the operator's own payment method or on arrival. This policy governs the deposit. Your balance is a matter between you and the Provider and is subject to the Provider's own payment and cancellation terms; DiveConnect is not a party to it. This policy forms part of our Terms of Service.
Who we are in the transaction. The Provider is the seller and Merchant of Record for your dive. DiveConnect is a neutral booking platform: the deposit is DiveConnect's own charge for booking your dive, billed to you on DiveConnect's own payment account — and where this policy says a deposit is refundable, we return it to your original payment method.
1. Cancellation & Refund at a Glance
| Situation | Your deposit | How |
|---|---|---|
| The operator cancels — for any reason, including weather | 100% refunded to your original payment method | Automatic — you don't need to do anything |
| You cancel early — at least 7 days before the dive* | 100% refunded | Self-serve from your booking |
| You cancel late — less than 7 days before the dive* | Forfeited, or convert to booking credit — your choice | Self-serve; credit issued instantly |
| No-show — you don't cancel and don't arrive | Forfeited (no credit) | Automatic |
*The cancellation window shown on your booking governs. Seven days is our standard window; some trip types — for example liveaboards and multi-day courses — use a longer window, which is always displayed before you pay.
2. When the Operator Cancels
If the Provider cancels the trip for any reason — including weather, sea conditions, a mechanical problem, or too few bookings — your deposit is refunded in full, automatically, to your original payment method. You do not need to request it. Any refund of a balance you already arranged to pay is handled directly by the Provider.
3. Weather
Safety comes first, and the operator's decision is the final word on weather. Dive professionals cancel readily when conditions are unsafe, and when they do, it is treated as an operator cancellation — your deposit is refunded in full (Section 2).
Because the operator's call is the ground truth, weather-related refunds exist only inside the operator-cancellation path. If the operator determines a trip can run safely and it runs, subjective complaints about conditions afterward — for example "it was choppy" or "visibility was low" — do not qualify for a refund, and the standard cancellation rules above apply. You cannot self-certify a weather refund.
4. When You Cancel
You can cancel from your booking at any time. What happens to your deposit depends on timing:
- 7 or more days before the dive (or the window shown on your booking): your deposit is refunded in full to your original payment method.
- Less than 7 days before the dive: your deposit is forfeited, or — if you prefer — you can convert it to DiveConnect booking credit at the time you cancel. Choose credit and it is issued to your account automatically.
How to cancel. Always cancel through your DiveConnect account or by contacting our support — not by messaging the Provider directly — so your cancellation is recorded and any refund or credit is processed correctly.
5. No-Shows
If you neither cancel nor arrive for your dive, it is a no-show and your deposit is forfeited with no credit. If something went wrong, contact us — genuine emergencies are reviewed individually (Section 8).
6. Booking Credit
- Credit is valid for 90 days from the date it is issued.
- Credit can be applied to any listing on Diveconnect.io.
- Credit is non-transferable and has no cash value — it cannot be redeemed for cash.
7. Fair Use & Anti-Abuse
- Deposits are non-transferable between people. A deposit applies only to the booking and the person it was made for.
- Repeated late cancellations. To keep places available for divers who intend to dive, if you make two or more late cancellations within any rolling 12-month period, your future deposits become refundable as DiveConnect booking credit only (not cash). We tell you this at checkout before you pay — it is never a surprise applied after you cancel.
- Booking abuse. We may decline, cancel, or suspend bookings or accounts that show fraudulent or abusive patterns — for example, booking to hold a Provider's capacity with systematic cancellation. See our Terms of Service.
8. Medical & Emergencies
You are responsible for being medically fit to dive and for holding the required certification. If you cannot meet the Provider's medical or certification requirements on the day, the Provider may decline your participation and the standard cancellation rules apply to your deposit. If you must cancel because of a sudden, documented medical emergency, contact us — while this policy is firm, we review genuine emergencies individually and may offer booking credit. We strongly recommend travel insurance that covers trip cancellation.
9. Your Balance & the Provider's Own Terms
Your balance — the Provider's own price for the dive, paid to the Provider directly — is not handled by DiveConnect. The amount due, the payment methods accepted, and any terms attached to it are set by the Provider and shown on your booking as supplied by the Provider, who is responsible for honoring the listed price. Any local taxes, park, or conservation fees (for example a reef tax) are likewise collected by the Provider or a local authority directly — not by DiveConnect, and never part of your deposit — and are shown on the listing where known. Questions about the balance, or a refund of anything you paid the Provider directly, should be directed to the Provider.
10. Changes to This Policy
We may update this policy, and any change applies only going forward: the version in effect at the time you book governs your booking. The version that applied to your booking is recorded with it. Current version: 2026-07-09.