Last Updated: October 16, 2026
This Provider & Operator Agreement (the "Agreement") is a legally binding contract between Dive Connect, LLC, a limited liability company organized under the laws of the State of Florida, United States ("DiveConnect," "Company," "we," "us," or "our"), and the dive center, operator, instructor, guide, retailer, charter, or other diving professional or business that registers for or maintains a provider account on Diveconnect.io ("Operator," "Provider," "you," or "your").
By creating a provider account, listing any service, or accepting any Booking through the Platform, you agree to be bound by this Agreement, our Terms of Service, our Cancellation & Refund Policy, our Community Standards, and our Privacy Policy, each of which is incorporated by reference. If you are entering into this Agreement on behalf of a business, you represent that you are authorized to bind that business.
2.1. Independent business. You are an independent business and an independent contractor. Nothing in this Agreement creates a partnership, joint venture, franchise, employment, agency, or fiduciary relationship between you and DiveConnect. You have no authority to bind DiveConnect, and DiveConnect has no authority to bind you.
2.2. Neutral technology platform. DiveConnect provides an online marketplace and technology tools that connect you with Divers. We do not own, operate, staff, supervise, control, or provide any Dive Service. We are not a dive operator, a dive shop, a training agency, a travel agent, or a tour operator, and we are not a party to the contract for the Dive Service formed between you and a Diver.
2.3. You are the seller and provider. As between you and the Diver, you are the sole seller and provider of the Dive Service. You are solely responsible for the performance, quality, safety, legality, and delivery of every Dive Service you list or provide.
You represent, warrant, and covenant, on a continuing basis, that:
4.1. Mandatory coverage. You must, at your own expense, obtain and maintain in force at all times during this Agreement adequate insurance from a reputable insurer for the diving activities you offer, in amounts no less than those required by law or by your Certifying Agency, and in any event no less than the following regional minimums where applicable to where you operate:
4.2. Evidence and additional insured. Upon our request, you will promptly provide a current certificate of insurance. Where permitted, you will name Dive Connect, LLCas an additional insured for the diving activities you offer through the Platform. You will notify us without undue delay if any required coverage lapses, is cancelled, or is materially reduced. A lapse in required insurance is grounds for immediate suspension under Section 18.
You are exclusively responsible for the safety of every Dive Service you deliver. Without limiting the foregoing, you are solely responsible for:
6.1. You collect your own legal forms. Before any Diver enters the water, you must obtain directly from that Diver your own liability release / assumption-of-risk waiver and a diver medical statement, each meeting the requirements of your Certifying Agency and applicable law. DiveConnect does not collect, hold, verify, or provide these forms on your behalf, and the light acknowledgment a Diver accepts at checkout on the Platform does not replace your own waiver and medical screening.
6.2. Certification and fitness checks. You must verify each Diver's certification level and currency, and screen each Diver's medical fitness, before the Dive Service. You must refuse or adapt any Dive Service where a Diver is not adequately certified, is not medically fit, or is otherwise unsafe to dive, without any liability toDiveConnect.
6.3. Minors. The Platform is intended for adults 18 and older. If your local program lawfully permits participation by a minor (for example, a junior or family program), you are solely responsible for obtaining verified parental/guardian consent and for all additional legal, medical, and supervision requirements that apply to minors under applicable law and your Certifying Agency standards.
You are responsible for the accuracy and legality of your listings, pricing, availability, descriptions, photographs, and other content. You represent that you own or have all necessary rights to the content you upload, and you grant DiveConnect a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute that content for the purpose of operating, marketing, and promoting the Platform and your listings. You will not post content that is false, misleading, infringing, or that violates our Community Standards.
8.1. Verification before you take Bookings. Your account must be verified before Divers can book you. We verify you in one of these ways: (a) Stripe Identity — you photograph a government-issued ID and take a matching selfie, which Stripe checks and stores (we receive the result, not the images); (b) completing Stripe Connect onboarding, where Stripe verifies you as a connected account; or (c) where Stripe Identity is not available in your country, manual review by our team — email support@diveconnect.io and we aim to complete it within 24 hours of receiving what we ask for (typically an ID document and proof of your business).
8.2. Keeping it current. You will keep your verification, business details, and credentials accurate. We may re-verify you, and may suspend Bookings while verification is pending, if your details change or we have reason to doubt them.
9.1. Bookings form a direct contract. Each Booking creates a direct contract between you and the Diver for the Dive Service. You set your own prices, schedules, availability, and participation requirements. Cancellations and refunds of what the Diver paid through the Platform follow our Cancellation & Refund Policy, which you agree to honor; it is shown to the Diver before they pay.
9.2. Report cancellations through the Platform. If you cancel a trip or a Booking for any reason, you must record the cancellation through the Platform (from your bookings dashboard) and not merely notify the Diver off-platform. Recording it is what triggers the Diver's automatic refund. Telling a Diver a trip is off while failing to record the cancellation is a breach of this Agreement and may lead to action under Section 18.
9.3. Weather cancellations and monitoring. Your run-or-cancel decision on safety and weather grounds is the ground truth, and a genuine weather cancellation is treated as an operator cancellation — the Diver is refunded in full. Because that path refunds automatically, we monitor it, and we tell you so plainly: when you record a weather cancellation, we capture and store the marine forecast for that dive site and time — including wave height, wind, and swell, from our marine-weather provider — with the Booking. A pattern of weather cancellations inconsistent with the recorded conditions is grounds for review and may lead to action under Section 18. Genuine safety cancellations are always protected.
9.4. Honor your listed price; check in your Divers. The total shown on your listing at the time of Booking is the full amount the Diver pays for the Dive Service and our Booking Fee together; you must honor it. On a booking-fee booking you collect your Provider's Price directly and may not demand more for the Dive Service itself; on a full-payment booking you collect nothing further for it — except, in both cases, bona fide local taxes, levies, or park or conservation fees under Section 13.3. You must check each Diver in (or record a no-show) from your manifest, or otherwise confirm the Dive Service was delivered.
9.5. New-booking notices. We notify you of each new Booking by email and, if you use the DiveConnect app, by push notification. You are responsible for keeping your contact details current and for acting on Bookings you receive.
10.1. You are the seller. For every Booking you are the seller and the Merchant of Record for the Dive Service, at your own price (the "Provider's Price"). DiveConnect is never the seller of your Dive Service and never receives, holds, or transfers your money. Our "Booking Fee" is our own fee for our booking service; it is added on top of your Provider's Price, paid by the Diver, and never deducted from your Provider's Price. Which of the two payment methods below applies is decided per Booking from your account set-up, and the Diver sees it at checkout.
10.2. Booking-fee bookings (no Stripe account needed). If you have not connected a Stripe account that can accept direct card payments — or you have chosen in your settlement settings to have Divers pay you directly — the Diver pays DiveConnect only our Booking Fee, as a separate charge for our own service, on our own payment account. It is our revenue, not a deposit on or part of your price, and not collected as your agent. The Diver pays you your full Provider's Price directly, using the payment details you give us (a payment link on your own gateway, bank or wallet details, or payment at the shop). That payment settles to your account, never to DiveConnect. You need no payment integration to sell this way.
10.3. Full-payment bookings (Stripe Connect). If you have connected a Stripe account through DiveConnect in a country where Stripe supports card payments for connected accounts, and that account can accept direct card payments, the Diver pays the full price at checkout in a single direct charge on your own Stripe account. You are the Merchant of Record, your business appears on the Diver's card statement, and the payment settles in your Stripe account; it never passes through DiveConnect's balance. Stripe deducts our Booking Fee from the payment as an application fee and sends it to us. DiveConnect pays the card-processing fee, so your Stripe account keeps your full Provider's Price. You may opt out of full-payment collection at any time and have Divers pay you directly instead.
10.4. Stripe's terms. Payment processing for full-payment bookings is provided by Stripe and is subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (together, the "Stripe Services Agreement"). By connecting a Stripe account you agree to the Stripe Services Agreement, as Stripe may modify it from time to time, and it is incorporated into this Agreement. As a condition of DiveConnect enabling payment processing through Stripe, you agree to give us accurate and complete information about you and your business, and you authorize us to share it and transaction information related to your use of the payment services with Stripe. Payouts from your Stripe account to your bank are made by Stripe on Stripe's schedule.
10.5. Refunds. We execute the refunds the Cancellation & Refund Policy requires. On a booking-fee booking, a refund returns our Booking Fee and costs you nothing; any refund of a payment the Diver made to you directly is yours to make under your own cancellation terms. On a full-payment booking, we issue the refund on your Stripe account: the refunded part of your Provider's Price comes from your Stripe balance and, where the policy refunds our Booking Fee, we return it with the refund. You authorize us to create these refunds on your account. You may not keep or re-collect from the Diver any amount the policy requires to be refunded.
10.6. Chargebacks & disputes. On a booking-fee booking, we handle card disputes about our Booking Fee. On a full-payment booking, card disputes are raised against the charge on your Stripe account and the disputed amount is debited from your Stripe balance to the extent the dispute concerns your Dive Service. In either case you will cooperate promptly and in good faith — including providing the manifest, check-in records, communications, and evidence that the Dive Service was offered or delivered.
10.7. No cash payouts from us. DiveConnect does not make payouts to you from its own funds. Credits, badges, or promotional benefits we offer you have no cash value.
11.1. How the Booking Fee is calculated. Our Booking Fee is a percentage of your Provider's Price, added on top of it — the Diver sees your Provider's Price plus the Booking Fee as the listing total. You receive your full Provider's Price. The current rates are:
| Listing category | Standard rate | Rate for Crew / Fleet subscribers | Floor |
|---|---|---|---|
| Fun dives | 30% | 15% | 12% |
| Courses (certification and specialty) | 20% | 10% | 8% |
| Everything else (rentals, liveaboards, other services) | 10% | 5% | 4% |
12.1. Tell Divers how to pay you. You will keep your payment details (payment link, bank or wallet details, or pay-at-shop) and your follow-up settings — how many days before the dive your payment is due, and whether unpaid or unconfirmed Bookings are cancelled automatically — accurate in your dashboard. We show them to the Diver and send reminders on your behalf before and after the due date.
12.2. Respond to payment claims. When a Diver tells us they have paid you, we notify you and the Booking moves to "awaiting confirmation." You will check your account and, within 2 business days, either mark the payment received or reject the claim with a reason. You must not cancel a Booking for non-payment while a Diver's claim to have paid is unresolved.
12.3. Mark payments received. You will mark each payment received in your dashboard (or with the link in our email) when you receive it — including payments taken at the shop — so the Diver receives a receipt and stops receiving reminders. Marking a payment received that you did not receive, or failing to mark one you did, is a breach of this Agreement.
12.4. Cancelling for non-payment. You may cancel a Booking whose payment to you is overdue, through the Platform; if you switch on automatic cancellation, the Platform does it for you after your grace period. Pay-at-shop Bookings are cancelled automatically the day before the dive if the Diver has not confirmed attendance, unless you switch that off. Our Booking Fee is then refunded or converted to credit as the Cancellation & Refund Policy provides.
12.5. Off-platform steering. Where the law allows, you will not ask a Diver who found you through the Platform to cancel and re-book directly with you to avoid our Service Charge. This does not restrict you from dealing with your own existing customers, or anything you are entitled to do under applicable law.
13.1. You are responsible for your taxes. As the Merchant of Record and seller of the Dive Service, you are solely responsible for determining, collecting, reporting, and remitting all taxes and government charges arising from your Dive Services, including income tax, sales tax, value-added tax (VAT), goods-and-services tax (GST), tourist or occupancy levies (for example, the Bali tourism levy), port, marine-park, and conservation fees, and any withholding, to the appropriate authorities.
13.2. Our Booking Fee. DiveConnect is responsible only for any tax due on its own Booking Fee. We do not provide tax advice and are not your tax agent. Stripe may send you tax forms (for example a Form 1099-K in the United States) for full-payment bookings processed to your Stripe account.
13.3. Local taxes and third-party fees. Some destinations impose a tax, levy, or park or conservation fee — for example a marine-park entry fee, a harbor fee, a tourist levy, or a marine-conservation fee such as the Gili Eco Trust reef tax — that is separate from your price. You (or the local authority) collect it directly from the Diver and remit it: it is a pass-through, not your revenue and not part of anything paid through the Platform. You must disclose any such fee on your listing where known.
You will comply with all laws and regulations applicable to your business and Dive Services, including diving, maritime, environmental and marine-protection, consumer-protection, anti-corruption, sanctions, employment, health-and-safety, and data-protection laws in every jurisdiction where you operate.
You are an independent controller of the personal data of your own Divers and staff that you collect or receive. You will process that data lawfully and in accordance with all applicable data-protection laws (including the GDPR and CCPA/CPRA where applicable), maintain an appropriate privacy notice, and honor data-subject requests. Our handling of personal data is described in our Privacy Policy.
Diver data you receive. We share with you the Diver details you need to deliver a Booking (such as name, contact details, party size, dates, and any notes the Diver adds). You will use that data only to deliver and administer the Booking and your related legal obligations, keep it secure, and not use it to send marketing to a Diver who has not separately agreed to receive it from you. Divers can opt out of a shop's marketing at any time, and you will honor that.
Reviews and community content. Divers may review you. You will not post, buy, or incentivize fake reviews, and you may respond to reviews in line with our Community Standards. Content you or Divers post may be moderated, and images may be automatically screened before they are published.
You will notify DiveConnect promptly of any serious diving accident, injury, fatality, missing diver, or material safety incident involving a Booking made through the Platform, and will cooperate with any lawful investigation. This reporting obligation does not transfer any liability for the incident to DiveConnect.
To the fullest extent permitted by law, you will defend, indemnify, and hold harmlessDive Connect, LLC and its affiliates, and their respective officers, directors, employees, and agents (the "Indemnified Parties"), from and against any and all claims, demands, actions, liabilities, damages, losses, penalties, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Dive Services, including any accident, injury, illness, death, or property damage occurring before, during, or after a Dive Service; (b) your breach of this Agreement or any representation or warranty in it; (c) your violation of any law, regulation, permit, or Certifying Agency standard; (d) your failure to obtain waivers, medical screening, insurance, or certification verification; (e) any tax you were responsible for; or (f) any dispute between you and a Diver or third party. This obligation survives termination of this Agreement.
We may suspend, limit, delist, or terminate your provider account and any listing at any time, with or without notice, if we reasonably believe you have violated this Agreement, an insurance, verification, or certification requirement has lapsed, you pose a safety risk, or your continued listing exposes DiveConnect or Divers to harm or legal risk. You may terminate this Agreement by closing your provider account, subject to completing, cancelling (through the Platform), or otherwise resolving outstanding Bookings. Sections that by their nature should survive (including Sections 10, 12, 13, 17, 19, and 21) survive termination.
19.1. The Platform is provided "as is" and "as available." DiveConnect disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant any particular volume of Bookings or revenue.
19.2. To the fullest extent permitted by law, DiveConnect will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or revenue, arising out of or relating to this Agreement or the Platform. In no event will DiveConnect's aggregate liability arising out of or relating to this Agreement exceed the total Booking Fees we retained from your Bookings during the three (3) months immediately preceding the event giving rise to the claim.
We may modify this Agreement or the Fee Schedule from time to time. We will notify you of material changes by email or in your dashboard at least 30 days before they take effect. Your continued use of the Platform after changes take effect constitutes acceptance. The version in effect when a Booking is made governs that Booking. Current version: 2026-10-16.
This Agreement is governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Any dispute arising out of or relating to this Agreement will be resolved by binding arbitration in Tampa, Florida, United States, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction.
Questions about this Agreement: legal@diveconnect.io. Account, verification, and payment help: support@diveconnect.io. Post: Dive Connect, LLC, 7901 4th St N, Ste 27295, St Petersburg, FL 33702, USA.