Last Updated: July 9, 2026
This Provider & Operator Agreement (the "Agreement") is a legally binding contract between Dive Connect, LLC, a limited liability company organized under the laws of the State of Florida, United States ("DiveConnect," "Company," "we," "us," or "our"), and the dive center, operator, instructor, guide, retailer, charter, or other diving professional or business that registers for or maintains a provider account on Diveconnect.io ("Operator," "Provider," "you," or "your").
By creating a provider account, listing any service, or accepting any Booking through the Platform, you agree to be bound by this Agreement, our Terms of Service, our Community Standards, and our Privacy Policy, each of which is incorporated by reference. If you are entering into this Agreement on behalf of a business, you represent that you are authorized to bind that business.
2.1. Independent business. You are an independent business and an independent contractor. Nothing in this Agreement creates a partnership, joint venture, franchise, employment, agency, or fiduciary relationship between you and DiveConnect. You have no authority to bind DiveConnect, and DiveConnect has no authority to bind you.
2.2. Neutral technology platform. DiveConnect provides an online marketplace and technology tools that connect you with Divers. We do not own, operate, staff, supervise, control, or provide any Dive Service. We are not a dive operator, a dive shop, a training agency, a travel agent, or a tour operator, and we are not a party to the contract for the Dive Service formed between you and a Diver.
2.3. You are the seller and provider. As between you and the Diver, you are the sole seller and provider of the Dive Service. You are solely responsible for the performance, quality, safety, legality, and delivery of every Dive Service you list or provide.
You represent, warrant, and covenant, on a continuing basis, that:
4.1. Mandatory coverage. You must, at your own expense, obtain and maintain in force at all times during this Agreement adequate insurance from a reputable insurer for the diving activities you offer, in amounts no less than those required by law or by your Certifying Agency, and in any event no less than the following regional minimums where applicable to where you operate:
4.2. Evidence and additional insured. Upon our request, you will promptly provide a current certificate of insurance. Where permitted, you will name Dive Connect, LLCas an additional insured for the diving activities you offer through the Platform. You will notify us without undue delay if any required coverage lapses, is cancelled, or is materially reduced. A lapse in required insurance is grounds for immediate suspension under Section 15.
You are exclusively responsible for the safety of every Dive Service you deliver. Without limiting the foregoing, you are solely responsible for:
6.1. You collect your own legal forms. Before any Diver enters the water, you must obtain directly from that Diver your own liability release / assumption-of-risk waiver and a diver medical statement, each meeting the requirements of your Certifying Agency and applicable law. DiveConnect does not collect, hold, verify, or provide these forms on your behalf, and the light acknowledgment a Diver accepts at checkout on the Platform does not replace your own waiver and medical screening.
6.2. Certification and fitness checks. You must verify each Diver's certification level and currency, and screen each Diver's medical fitness, before the Dive Service. You must refuse or adapt any Dive Service where a Diver is not adequately certified, is not medically fit, or is otherwise unsafe to dive, without any liability toDiveConnect.
6.3. Minors. The Platform is intended for adults 18 and older. If your local program lawfully permits participation by a minor (for example, a junior or family program), you are solely responsible for obtaining verified parental/guardian consent and for all additional legal, medical, and supervision requirements that apply to minors under applicable law and your Certifying Agency standards.
You are responsible for the accuracy and legality of your listings, pricing, availability, descriptions, photographs, and other content. You represent that you own or have all necessary rights to the content you upload, and you grant DiveConnect a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute that content for the purpose of operating, marketing, and promoting the Platform and your listings. You will not post content that is false, misleading, infringing, or that violates our Community Standards.
8.1. Bookings form a direct contract. Each Booking creates a direct contract between you and the Diver for the Dive Service. You set your own prices, schedules, availability, participation requirements, and cancellation terms, subject to the framework in our Cancellation & Refund Policy. You are responsible for honoring confirmed Bookings and for all communications and obligations to the Diver.
8.2. Report cancellations through the Platform. If you cancel a trip or a Booking for any reason, you must report the cancellation through the Platform (for example, the one-tap cancel on your manifest) and not merely notify the Diver off-platform. Reporting through the Platform is what triggers the Diver's automatic deposit refund under the Cancellation & Refund Policy. Telling a Diver a trip is off while failing to record the operator cancellation through the Platform is a breach of this Agreement, may cause the deposit to be charged back to you, and may lead to action under Section 15.
8.3. Weather cancellations and monitoring. Your run-or-cancel decision on safety and weather grounds is the ground truth, and a genuine weather cancellation is treated as an operator cancellation — the Diver's deposit is refunded in full. Because that path refunds the deposit automatically, we monitor it, and we tell you so plainly: when you record a weather cancellation, we capture and store the marine forecast for that dive site and time — including wave height, wind, and swell, via our marine-weather provider — tied to the Booking. A pattern of weather cancellations that is inconsistent with the recorded conditions is grounds for review, may reduce your reliability badge, and may lead to suspension or removal under Section 15. Genuine safety cancellations are always protected; this exists only to deter using "weather" as a pretext.
8.4. Honor your listed price; check in your Divers. The total price shown on your listing at the time of Booking — your price for the Dive Service (the balance) plus DiveConnect's booking deposit — is the full amount the Diver pays for the booking; you must honor it. Because the Diver pays the deposit to DiveConnect up front, you collect only the balance on the day and may not demand more than the balance for the Dive Service itself from a Diver on the day — except for bona fide local taxes, levies, or park or conservation fees under Section 9.6. You must check in each Diver against the Booking using the manifest link, or otherwise confirm the Dive Service was delivered. Reliable check-ins and honored prices feed your public reliability badge; repeated failures to check in Divers or to honor listed prices may reduce that badge and your standing under Section 15.
9.1. You are the Merchant of Record and seller of the dive. You are the seller and the Merchant of Record for the Dive Service, at your own price, which you receive in full as the balance. DiveConnect is not the seller, the Merchant of Record, or a payment facilitator for your Dive Service, and it never collects, holds, or settles any part of your price. The booking deposit described in Section 9.2 is not part of your price: it is DiveConnect's charge for its own booking service, billed to the Diver for DiveConnect's own account.
9.2. DiveConnect's booking deposit. At the time of Booking, the Diver pays a deposit to DiveConnect for DiveConnect's own booking service. DiveConnect bills this deposit to the Diver directly, for its own account, on DiveConnect's own payment account — it is DiveConnect's own revenue, not a portion of your price and not collected as your agent. Your price is the balance, which you receive in full and are made whole at; the total shown to the Diver is your price plus this deposit. Because DiveConnect charges the Diver its own booking deposit and never touches your price, you need no payment integration, and no Stripe or other merchant account, to sell through the Platform — this is what lets Divers book operators in regions where card acquiring is otherwise difficult. The deposit amount may vary by service category and is disclosed to you in your provider dashboard and/or the applicable fee schedule, which forms part of this Agreement.
9.3. The balance is yours and paid to you directly. The balance — your full price for the Dive Service — is collected by you directly from the Diver, using your own payment arrangements: for example, a payment link on your own payment gateway, a link you provide, or payment on arrival. The Platform may surface your own payment instructions in booking communications, but the balance settles to your account, never to DiveConnect. DiveConnect is not a party to the balance, does not receive, hold, or settle it, and has no responsibility for collecting it, refunding it, or for any dispute about it. You set and honor the balance and its payment terms.
9.4. Deposit refunds. Where our Cancellation & Refund Policy provides for a deposit refund — for example an operator cancellation, or an eligible customer cancellation — we process that refund of the deposit to the Diver's original payment method. Because the deposit is our own booking fee, refunding it costs you nothing and you owe us nothing further for it; you may not separately keep or re-collect that deposit from the Diver.
9.5. Deposit chargebacks & disputes. Because we are the card-acceptor for the deposit, we handle deposit-level chargebacks and card-network disputes. You will cooperate promptly and in good faith with any such dispute — including providing the trip manifest, check-in records, communications, and evidence that the Dive Service was offered or delivered — so that it can be defended. Disputes about the balance, or about the Dive Service itself, are between you and the Diver; you remain solely responsible for the Dive Service and for any refund of amounts the Diver paid you directly.
9.6. Local taxes and third-party fees. Some destinations impose a tax, levy, or park or conservation fee — for example a marine-park entry fee, a harbor fee, a tourist levy, or a marine-conservation fee such as the Gili Eco Trust reef tax — that is charged by a government authority or a conservation body and is separate from your price for the Dive Service. Where such a fee applies, you (or the local authority) collect it directly from the Diver, and you remit any amount you collect to the relevant authority or body: it is a pass-through — not your revenue, not part of your price, and not the deposit. You must disclose any such fee on your listing where known. DiveConnect does not set, collect, hold, remit, or refund any such fee, and no such fee is ever part of the booking deposit — DiveConnect's deposit is solely for its own booking service.
10.1. You are responsible for your taxes. As the Merchant of Record and seller of the Dive Service, you are solely responsible for determining, collecting, reporting, and remitting all taxes and government charges arising from your Dive Services, including without limitation income tax, sales tax, value-added tax (VAT), goods-and-services tax (GST), tourist or occupancy levies (for example, the Bali tourism levy), port, marine-park, and conservation fees (for example, the Gili Eco Trust reef tax), and any withholding, to the appropriate authorities. In Indonesia this includes the applicable local tourism tax, the Bali tourist levy, and any withholding due on your earnings.
10.2. We are not in the trip's payment flow. The price of the Dive Service (the balance) is paid to you directly and never passes through DiveConnect; DiveConnect charges the Diver only its own booking deposit, on its own account. Accordingly, DiveConnect is not a marketplace facilitator for your Dive Service and does not collect or remit tax on it. DiveConnect does not provide tax advice and is not your tax agent; DiveConnect is responsible only for any tax due on its own booking service, where applicable.
You will comply with all laws and regulations applicable to your business and Dive Services, including diving, maritime, environmental and marine-protection, consumer-protection, anti-corruption, sanctions, employment, health-and-safety, and data-protection laws in every jurisdiction where you operate.
You are an independent controller of the personal data of your own Divers and staff that you collect or receive. You will process that data lawfully and in accordance with all applicable data-protection laws (including the GDPR and CCPA/CPRA where applicable), maintain an appropriate privacy notice, and honor data-subject requests. Our handling of personal data is described in our Privacy Policy.
You will notify DiveConnect promptly of any serious diving accident, injury, fatality, missing diver, or material safety incident involving a Booking made through the Platform, and will cooperate with any lawful investigation. This reporting obligation does not transfer any liability for the incident to DiveConnect.
To the fullest extent permitted by law, you will defend, indemnify, and hold harmlessDive Connect, LLC and its affiliates, and their respective officers, directors, employees, and agents (the "Indemnified Parties"), from and against any and all claims, demands, actions, liabilities, damages, losses, penalties, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Dive Services, including any accident, injury, illness, death, or property damage occurring before, during, or after a Dive Service; (b) your breach of this Agreement or any representation or warranty in it; (c) your violation of any law, regulation, permit, or Certifying Agency standard; (d) your failure to obtain waivers, medical screening, insurance, or certification verification; (e) any tax you were responsible for; or (f) any dispute between you and a Diver or third party. This obligation survives termination of this Agreement.
We may suspend, limit, delist, or terminate your provider account and any listing at any time, with or without notice, if we reasonably believe you have violated this Agreement, an insurance or certification requirement has lapsed, you pose a safety risk, or your continued listing exposes DiveConnect or Divers to harm or legal risk. You may terminate this Agreement by closing your provider account, subject to completing or resolving outstanding Bookings. Sections that by their nature should survive (including Sections 9, 10, 14, 16, and 18) survive termination.
16.1. The Platform is provided "as is" and "as available." DiveConnect disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant any particular volume of Bookings or revenue.
16.2. To the fullest extent permitted by law, DiveConnect will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or revenue, arising out of or relating to this Agreement or the Platform. In no event will DiveConnect's aggregate liability arising out of or relating to this Agreement exceed the total booking deposits we actually retained from your Bookings during the three (3) months immediately preceding the event giving rise to the claim.
We may modify this Agreement or the fee schedule from time to time. We will provide notice of material changes, and, where required, at least 30 days' notice before they take effect. Your continued use of the Platform after changes take effect constitutes acceptance. The version in effect when a Booking is made governs that Booking. Current version: 2026-07-09.
This Agreement is governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Any dispute arising out of or relating to this Agreement will be resolved by binding arbitration in Tampa, Florida, United States, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction.
Questions about this Agreement may be sent to legal@diveconnect.io or by mail to Dive Connect, LLC, 7901 4TH ST N STE 27295, St Petersburg, FL 33702, USA.