Terms of Service

Last Updated: September 3, 2025

Welcome to Diveconnect.io (the "Platform"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Dive Connect, LLC, a company registered in the State of Florida, United States ("Company," "we," "us," or "our").

By accessing or using our Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Platform.

1. Definitions

  • Platform: Diveconnect.io website, including all content, features, and services.
  • User: Any person who accesses or uses the Platform to search for or book Dive Services.
  • Dive Provider / Provider: The independent, third-party dive center, operator, or professional offering Dive Services through the Platform.
  • Dive Service: Any diving trip, course, or related activity offered by a Dive Provider on the Platform.
  • Booking: A confirmed reservation for a Dive Service made through the Platform.

2. The Role of Diveconnect.io

2.1 Neutral Venue. Our Platform is an online marketplace that connects Users seeking Dive Services with independent Dive Providers. We are not a party to any agreement entered into between a User and a Dive Provider and we do not own, operate, control, or provide Dive Services.

2.2 No Endorsement. While we may have a vetting process for Providers, we do not endorse, guarantee, or control the quality, safety, legality, or suitability of any Dive Provider or Dive Service. Information about Dive Services is provided by Providers; we are not responsible for its accuracy.

2.3 Release of Liability. By using the Platform, you release Dive Connect, LLC and its affiliates, officers, directors, and employees from any and all claims, demands, damages, and liabilities (actual and consequential) of every kind, known and unknown, arising out of or in any way connected with your dispute with a Dive Provider.

3. User Accounts and Responsibilities

  • Eligibility: You must be at least 18 years old to create an account and make a Booking.
  • Accuracy: You agree to provide accurate, current, and complete information during registration and booking.
  • Conduct: You agree not to use the Platform for any unlawful purpose or to solicit others to perform unlawful acts.

4. Bookings, Payments, and Fees

  • Bookings: When you make a Booking, you enter into a direct contract with the Dive Provider.
  • Payment: You authorize Dive Connect, LLC to charge your payment method for the total amount. Payments are processed by Stripe.
  • Service Fee: We charge a service fee included in the checkout total. This fee is non-refundable except as stated in our Cancellation Policy.
  • Provider Payment: We act as payment collection agent for the Provider and remit payouts minus our fees.

5. Cancellations and Refunds

All Bookings are subject to our Booking & Cancellation Policy, which is incorporated by reference into these Terms.

6. Diver-Specific Obligations, Disclaimers, and Assumption of Risk

6.1 Certification and Experience. You are responsible for ensuring you hold the necessary and valid diving certifications for the booked Dive Service. You must present proof of certification upon request; failure may result in cancellation without refund.

6.2 Medical Fitness. You are responsible for being medically fit to dive. Review the PADI/SSI Diver Medical Statement and consult a physician prior to booking. Providers may cancel your participation if you are not medically fit.

6.3 Assumption of Risk. You acknowledge diving activities are inherently dangerous and may result in serious injury or death. By booking, you voluntarily and expressly assume these risks.

7. Disclaimers of Warranties & Limitation of Liability

7.1 Disclaimer. The Platform is provided "as is" and "as available" without warranties of any kind.

7.2 Limitation. To the fullest extent permitted by law, Dive Connect, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits or data, resulting from your use of the Platform or any Dive Service.

7.3 Maximum Liability. Our aggregate liability shall not exceed the service fee you paid us for the specific Booking giving rise to the claim.

8. Indemnification

You agree to defend, indemnify, and hold harmless Dive Connect, LLC and its affiliates from any claims and expenses arising out of your use of the Platform or violation of these Terms.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of Florida, USA. Disputes will be resolved via binding arbitration in Tampa, Florida, except for claims for injunctive or equitable relief.

10. Modifications to Terms

We may modify these Terms at any time. We will provide at least 30 days' notice before new terms take effect. Continued use after changes means you accept the revised Terms.

11. Contact Information

If you have questions, contact us at admin@diveconnect.io.