Last Updated: October 16, 2026
Welcome to Diveconnect.io (the "Platform"). These Terms of Service ("Terms") are a legally binding agreement between you ("User," "you," or "your") and Dive Connect, LLC, a limited liability company organized under the laws of the State of Florida, United States ("DiveConnect," "we," "us," or "our"), with its address at 7901 4th St N, Ste 27295, St Petersburg, FL 33702, USA.
These Terms govern your use of the Diveconnect.io website and the DiveConnect mobile applications for iOS and Android (together, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms, our Cancellation & Refund Policy, our Privacy Policy, and our Community Standards. If you do not agree, you must not use the Platform.
2.1. A booking venue, not the dive operator. The Platform is an online marketplace and technology service that connects Users with independent Dive Providers. When you book, your contract for the Dive Service is with the Provider. We do not own, operate, control, staff, supervise, or provide any Dive Service, and we are not a dive operator, dive shop, training agency, travel agent, or tour operator.
2.2. No endorsement or guarantee. We verify the identity of Providers before they can take Bookings (see the Provider & Operator Agreement), but we do not endorse, guarantee, or control the quality, safety, legality, credentials, insurance, or suitability of any Provider or Dive Service. Information about Dive Services is supplied by Providers, and we are not responsible for its accuracy.
2.3. Providers bear all in-water responsibility. Each Provider is solely responsible for the safety, supervision, equipment, certification verification, medical screening, insurance, and lawful operation of its Dive Services, and for collecting its own liability waiver and medical forms from every participant. These obligations are set out in our Provider & Operator Agreement.
2.4. Release. To the fullest extent permitted by law, you release Dive Connect, LLC and its affiliates, officers, directors, and employees from any and all claims, demands, damages, and liabilities of every kind, known and unknown, arising out of or connected with any dispute with a Provider or any Dive Service.
4.1. The Provider is the seller. When you make a Booking, you enter into a direct contract with the Provider for the Dive Service. The Provider — not DiveConnect — is the seller and the Merchant of Record for the Dive Service in every case. DiveConnect sells you only its own booking service, for the Booking Fee. DiveConnect never receives, holds, or transfers the Provider's money.
4.2. Two ways a Booking is paid. How you pay depends on how the Provider has set up its account. Checkout always shows which applies, and exactly what you pay now and what (if anything) you pay later, before you pay.
4.3. Paying the Provider on time. For a booking-fee booking, if you have not paid the Provider by the pay-by date, the Provider may cancel the Booking for non-payment, and where the Provider has switched on automatic cancellation, the Platform will cancel it for them after the grace period shown in your reminders. For bookings paid at the shop, the Provider may ask you to confirm before the dive that you are still coming; an unconfirmed booking may be cancelled the day before. What happens to the Booking Fee in each case is set out in the Cancellation & Refund Policy.
4.4. Currency. Prices are shown and charged in the currency of the listing. Your card issuer may apply its own foreign-exchange rate or fees, which we do not control.
4.5. Local taxes & fees. Some destinations charge local taxes, levies, or park or conservation fees — for example a marine-park entry fee, or a marine-conservation fee such as the Gili Eco Trust reef tax. Where they apply, they are collected by the Provider (or a local authority) directly and are not part of what you pay DiveConnect. We show them on the listing where the Provider has told us about them.
4.6. Policy version. Each Booking records the version of these Terms, the Cancellation & Refund Policy, and the Provider & Operator Agreement in effect when it was made, and that version governs the Booking.
All Bookings are subject to our Cancellation & Refund Policy, which is incorporated into these Terms by reference. It sets out when what you paid through the Platform is refunded, when it may be converted to DiveConnect booking credit, and when it is forfeited. Please review it before you book.
Fair use. To keep places available for divers who intend to dive, Booking Fees, payments and booking credit are non-transferable between people, and booking credit has no cash value. We record late cancellations, and we may review — and decline, cancel, or suspend — Bookings or accounts that show fraudulent or abusive patterns, such as repeatedly booking to hold a Provider's places and then cancelling.
6.1. Provider responsibility. As the seller and Merchant of Record, each Provider is solely responsible for determining, collecting, reporting, and remitting all taxes and government charges on its Dive Services — including income tax, VAT/GST, sales tax, tourist or occupancy levies, and port or marine-park fees — to the appropriate authorities.
6.2. Prices may exclude local charges. Prices displayed may not include all local taxes, levies, or fees charged at the destination. Unless stated otherwise, you may be responsible for paying those directly to the Provider or local authority.
6.3. Our Booking Fee. DiveConnect is responsible only for any tax due on its own Booking Fee. Where we are required to charge tax on it, the tax is shown as a separate line at checkout before you pay. DiveConnect does not provide tax advice and is not a Provider's tax agent.
7.1. Certification and experience. You are solely responsible for holding the valid diving certifications required for the Dive Service you book and for presenting proof to the Provider on request. The Provider may decline your participation if you cannot demonstrate the required certification, and the Cancellation & Refund Policy then applies.
7.2. Medical fitness. You are solely responsible for being medically fit to dive. We strongly recommend you review a recognized diver medical statement (such as the PADI/SSI Diver Medical) and consult a physician before booking. The Provider may decline your participation if it determines you are not fit to dive.
7.3. Assumption of inherent risk. Scuba diving, freediving, and related activities are inherently dangerous and carry significant risk of serious injury, illness, disability, or death, including from decompression sickness, embolism, drowning, marine life, and equipment failure. At checkout you must acknowledge these risks before a Booking can be completed, and by making a Booking you voluntarily and expressly assume them.
7.4. The Provider's own waiver governs the dive. The Provider will require you to sign its own liability release, assumption-of-risk waiver, and medical statement before you enter the water, and the Dive Service is governed by those forms and the Provider's safety rules. The acknowledgment you accept at checkout is in addition to — and does not replace — the Provider's own waiver and medical screening.
The Platform shows dive-site information, marine-weather forecasts and condition ratings, and offers optional AI-assisted features such as marine-species identification from a photo and translation of chat messages. These are provided for general information only. Forecasts and condition ratings come from third-party data and models and can be wrong; species identifications and translations are generated automatically and can be wrong. None of them is a safety assessment or a substitute for the judgment of the Provider running your dive, a dive briefing, or your own training. Always follow the Provider's decision on whether a dive runs.
The Platform includes social, community, review, and messaging features. Your use of these features is governed by our Community Standards, which explain how to report content and block other users. You retain ownership of content you post and grant DiveConnect a worldwide, non-exclusive, royalty-free license to host, display, and distribute it for operating and promoting the Platform. Images you upload may be automatically screened before they are published. Copyright complaints are handled under our DMCA / Copyright Policy.
You agree not to use the Platform for any unlawful purpose, to arrange a Dive Service you found on the Platform off-platform to avoid the Booking Fee, to misrepresent your identity or credentials, to harass or endanger others, to scrape or interfere with the Platform, or to violate our Community Standards.
11.1. Disclaimer of warranties. The Platform is provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and do not warrant that Dive Services will meet your requirements or that the Platform will be uninterrupted, secure, or error-free.
11.2. Limitation of liability. To the fullest extent permitted by law, Dive Connect, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from: (a) your access to or use of, or inability to use, the Platform; (b) the conduct or content of any third party, including any Provider; or (c) any Dive Service, including any accident, injury, illness, death, or property damage occurring during or as a result of a Dive Service.
11.3. Maximum liability. In no event will Dive Connect, LLC's aggregate liability for any claim arising out of these Terms or your use of the Platform exceed the Booking Fee you paid to us for the specific Booking giving rise to the claim.
11.4. Consumer rights. Nothing in these Terms limits any right you have under consumer-protection law that cannot be limited by contract.
You agree to defend, indemnify, and hold harmless Dive Connect, LLC and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with your use of the Platform, your Bookings, your content, or your violation of these Terms.
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Any dispute arising from these Terms will be resolved by binding arbitration in Tampa, Florida, United States, except for claims for injunctive or equitable relief.
We may modify these Terms. We will give at least 30 days' notice before material changes take effect, by email or by a notice on the Platform. By continuing to use the Platform after revisions take effect, you agree to the revised Terms. The version in effect when you make a Booking governs that Booking. Current version: 2026-10-16.
Questions about these Terms: legal@diveconnect.io. Help with a booking or your account: support@diveconnect.io or our Help Center. Post: Dive Connect, LLC, 7901 4th St N, Ste 27295, St Petersburg, FL 33702, USA.